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Salesforce Certified Order Management Administrator Accredited Professional Certification
Salesforce is a leading CRM platform that revolutionizes the way businesses manage their customer relationships. The Salesforce Certified Order Management Administrator Accredited Professional Certification is designed for professionals who specialize in order management processes within the Salesforce ecosystem. This certification validates your expertise in configuring, managing, and optimizing order management functionality in Salesforce.
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Sample Test Questions For Order Management Administrator Certification
Master your skills with sample test questions for order management administrator certification. Sharpen your knowledge and excel in your exam preparation.
QUESTION 1
How can a user view the information exchanged between the payment platform and the external payment gateways?
A. Navigate to Payments within the setup menu and select the payment platform
B. Check associated debug logs in Debug Logs in setup
C. Check for process exceptions associated with the Order Payment Summary
D. Navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary
Correct Answer: D
Explanation/Reference:
The best way for a user to view the information exchanged between the payment platform and the external payment gateways is to navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary. A Payment Gateway Log is a record that captures the request and response messages between the payment platform and the external payment gateways, such as Stripe, PayPal, etc. A Payment Gateway Log has a lookup relationship to the Order Payment Summary object, which represents a payment made for an order or part of an order. A user can use the Payment Gateway Logs related list on the Order Payment Summary page to view the details of the payment transactions, such as the request and response payloads, status codes, timestamps, etc. Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_payment_gateway_log.htm&type
=5https://help.sal
QUESTION 2
An administrator is creating a flow to manage order fulfillment The administrator creates a fault path to handle a possible error. What object record should the administrator create in the fault path to notify users of an error?
A. Order Error
B. Process Exception
C. Order Summary Exception
D. Fulfillment Error
Correct Answer: B
Explanation/Reference:
The object record that the administrator should create in the fault path to notify users of an error is Process Exception. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm&type=5
QUESTION 3
Which three components can be used to modify the user experience in the Order Summary detail page?
A. Tabs
B. Accordion
C. Related List-Single
D. Related List – Double
Correct Answer: A,B,C
Explanation/Reference:
Three components that can be used to modify the user experience in the Order Summary detail page are:
Tabs. Tabs are a type of component that allow users to switch between different views or subpages on a
record page. Tabs can contain other components, such as charts, reports, or custom components, that
display different information orfunctionality related to a record. The administrator can use the Lightning
App Builder to add and customize tabs on the Order Summary detail page to give users more options and flexibility.
Accordion. This is a type of component that allow users to expand and collapse sections of a record page. This can contain other components, such as fields, related lists, or custom components, that display different information or functionality related to a record. The administrator can use the Lightning App Builder to add and customize accordion on the Order Summary detail page to give users more control and visibility.
Related List-Single. Related List-Single is a type of component that displays a single related list for a record. A related list is a list of records that are linked to another record by a relationship field, such as lookup or master-detail. The administrator can use the Lightning App Builder to add and customize related list-single on the Order Summary detail page to give users more access and context.
Verified References: https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_components.htm&type=5
QUESTION 4
Which two statements about the Order Summary object are accurate?
A. It can be deleted using the Delete button
B. it does not exist without the original Order object
C. It is read-only for financial order data
D. It has a single shipping address to which all Order Items will be shipped
Correct Answer: B,C
Explanation/Reference:
Two statements about the Order Summary object that are accurate are:
It does not exist without the original Order object. An Order Summary is a record that represents the financial summary of an order that is received from anexternal system, such as B2C Commerce or B2B Commerce. An Order Summary has a master-detail relationship to the Order object, which means that it
cannot exist without its parent Order record.
It is read-only for financial order data. An Order Summary contains financial order data, such as total amount, tax amount, discount amount, etc., that are populated from the external system when the order is created. These fields are read-only and cannot be edited in Order Management. Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5