The 100-140 Exam, or the Cisco Certified Support Technician (CCST) IT Support exam, is an important step for IT professionals who want to prove their skills in working with Cisco technology. Getting the CCST certification boosts your credibility and can lead to more job opportunities in IT support and networking. In this article, we’ll go over key preparation strategies, study materials, and tips to help you succeed in the 100-140 exam.
All About the 100-140 Exam
Exam Overview
- Exam Code: 100-140
- Exam Name: Cisco Certified Support Technician (CCST) IT Support
- Certification Name: CCST
- Vendor: Cisco
The 100-140 exam tests what candidates know and can do in IT support and Cisco technologies. It covers different topics related to these areas.
- Basic networking concepts
- Cisco product portfolio
- Troubleshooting methods
- Customer service best practices
- Technical support processes
Exam Format and Duration
- Format: Multiple choice and multiple answer questions
- Duration: Typically 120 minutes
- Passing Score: Cisco does not publicly disclose passing scores, but candidates should aim for a strong understanding of the material.
Best Practices for Getting Ready
1. Learn the Exam Outline
Start by looking at the official exam blueprint from Cisco. This document shows the main topics you’ll be tested on and how important each one is. By concentrating your studies on the most important areas, you’ll improve your chances of doing well on the exam.
2. Use Cisco Learning Materials Effectively
Cisco offers a range of learning resources tailored for the CCST certification. Consider the following:
- Cisco Networking Academy: Enroll in online courses that cover the foundational skills and concepts required for the exam.
- Official Study Guides: Invest in Cisco-approved 100-140 study materials provided by DumpsLink that provide comprehensive coverage of exam topics.
- Webinars and Workshops: Participate in live sessions conducted by Cisco experts to deepen your understanding.
4. Real Practice Tests
Prepare for the Cisco Certified Support Technician (CCST) exam with our comprehensive IT support practice tests. Boost your skills and confidence today!
5. Take Practice Exams
Before the real exam, take as many practice tests as you can. They will show you what you know, where you need to improve, and help you manage your time. Check out DumpsLink that have CCST practice tests – they can be super helpful!
What to Do on Exam Day
- Rest Well: Ensure you get adequate sleep the night before the exam to maintain focus.
- Arrive Early: Give yourself plenty of time to arrive at the testing center or to set up your online exam environment.
- Read Questions Carefully: Take your time to understand each question fully before answering.
- Manage Your Time: Keep an eye on the clock and pace yourself throughout the exam.
Conclusion
Getting ready for the Cisco Certified Support Technician (CCST) exam requires studying, hands-on experience, and connecting with others in the field. By sticking to a study plan, using Cisco’s materials, and practicing well, you can improve your chances of passing the exam and earning this important certification. The CCST credential not only shows that you have the skills but also prepares you for a successful career in IT support. Good luck on your path to becoming a certified Cisco technician!
100-140 Sample Exam Questions and Answers
| QUESTION: 1 |
| What is the primary purpose of booting Windows into Safe Mode? Option A: access the internet securely Option B: perform a system backup Option C: troubleshoot and resolve system issues Option D: install new hardware |
| Correct Answer: C |
| Explanation/Reference: Safe Mode is a diagnostic mode of Windows that starts the operating system with a minimal set of drivers and services. It is primarily used for troubleshooting and resolving system issues, as it helps isolate problems that may not occur in the standard operating mode. |
| QUESTION: 2 |
| Which of the following is a common application compatibility requirement that can affect hardware performance? Option A: M requirements Option B: nitor resolution Option C: connection type Option D: yboard layout |
| Correct Answer: A |
| Explanation/Reference: RAM requirements are a common application compatibility requirement that can significantly affect hardware performance; insufficient RAM can lead to slow operation or crashes in applications. |
| QUESTION: 3 |
| What is the first step to set up a new external display on a MacOS system? Option A: Connect the external display to the Mac using the appropriate cable. Option B: Open the Terminal application and enter a command to detect displays. Option C: Access System Preferences > Security & Privacy and adjust settings for external displays. |
| Correct Answer: A |
| Explanation/Reference: To set up a new external display on MacOS, the first step is to physically connect the display to the Mac using the appropriate cable, which will allow the system to detect the external monitor. |
| QUESTION: 4 |
| What is the primary purpose of following safety procedures when working with computer hardware? Option A: improve the performance of the hardware Option B: prevent electrical shocks and ESD (Electrostatic Discharge) Option C: reduce the need for equipment maintenance Option D: comply with company policies only |
| Correct Answer: B |
| Explanation/Reference: The primary purpose of following safety procedures when working with computer hardware is to prevent electrical shocks and ESD (Electrostatic Discharge). These procedures are essential for ensuring the safety of individuals and protecting sensitive electronic components from damage. |
| QUESTION: 5 |
| What is a key difference between traditional antivirus software and Endpoint Detection and Response (EDR) or Extended Detection and Response (XDR) solutions? Option A: tivirus provides advanced threat hunting capabilities compared to EDR/XDR solutions. Option B: tivirus solutions are primarily cloud-based, while EDR/XDR solutions are locally installed on endpoints. Option C: R/XDR solutions are only effective against known malware, whereas antivirus protects against both known and unknown threats. Option D: tivirus focuses on detecting and removing known malware and viruses, while EDR/XDR monitors and analyzes endpoint activities for suspicious behavior. |
| Correct Answer: D |
| Explanation/Reference: The key difference between traditional antivirus software and EDR/XDR solutions lies in their approach to cybersecurity. Antivirus software primarily uses signature-based detection to identify and remove known malware and viruses. In contrast, EDR/XDR solutions provide more advanced capabilities by continuously monitoring endpoint activities in real-time. This proactive approach allows EDR/XDR solutions to detect and respond to potential threats based on behavioral anomalies, even if the threats are previously unknown or have no identifiable signature. This capability makes EDR/XDR solutions particularly effective in defending against sophisticated cyber threats that may evade traditional antivirus measures. |
| QUESTION: 6 |
| What is one of the primary features of Cisco Webex that enhances remote support capabilities? Option A: bex only allows video conferencing with no screen sharing capabilities. Option B: bex provides integration with third-party applications for streamlined workflows. Option C: bex requires users to install separate software for remote desktop control. Option D: bex cannot be used on mobile devices. |
| Correct Answer: B |
| Explanation/Reference: Cisco Webex is a versatile remote access and collaboration tool that provides features such as video conferencing, screen sharing, and remote desktop control. Its ability to integrate with third-party applications helps streamline workflows and improve user productivity during remote support sessions. Webex is also accessible on mobile devices, allowing support technicians to assist users from anywhere. |
| QUESTION: 7 |
| What is the primary purpose of USB (Universal Serial Bus) ports on a computer? Option A: To increase the computer’s processing power. Option B: To enhance the graphics performance of the computer. Option C: To connect external devices for data transfer and power supply. |
| Correct Answer: C |
| Explanation/Reference: The primary purpose of USB ports on a computer is to connect external devices for data transfer and power supply, making them essential for interacting with various peripherals. |
| QUESTION: 8 |
| When should a help desk technician escalate a security issue to a specialized team? Option A: ly if the user requests it. Option B: en the help desk is busy and they want to offload the issue. Option C: en a user reports phishing attempts in their email. Option D: en the issue is beyond their knowledge or expertise. |
| Correct Answer: D |
| Explanation/Reference: Help desk technicians must recognize when an issue requires escalation to a specialized team, especially in cases involving security threats such as phishing, malware, or unauthorized access attempts. Escalation is warranted when the issue is complex, beyond the technician s expertise, or involves potential data breaches. Proper escalation ensures that the issue is addressed by the appropriate personnel who can handle it effectively. |
| QUESTION: 9 |
| What is the primary purpose of a default gateway in a network? Option A: connect devices within the same local network Option B: route traffic from a local network to other networks Option C: assign IP addresses to devices on the network Option D: resolve domain names to IP addresses |
| Correct Answer: B |
| Explanation/Reference: The primary purpose of a default gateway in a network is to route traffic from a local network to other networks, allowing devices to communicate with external resources beyond their local subnet. |
| QUESTION: 10 |
| What is the first step a user should take when connecting an external hard drive to a MacOS device to ensure it is properly recognized by the system? Option A: eck the USB cable for any visible damage Option B: nnect the external hard drive to the USB port Option C: rmat the external hard drive before connecting it Option D: tart the Mac before connecting the external hard drive |
| Correct Answer: B |
| Explanation/Reference: To properly mount an external hard drive on a MacOS device, the user must first connect the drive to the USB port. Once connected, the drive should appear on the desktop or in Finder, allowing access to its contents. |
| QUESTION: 11 |
| What is the primary benefit of using RMM tools in a managed service provider (MSP) environment? Option A: M tools allow for manual troubleshooting of each device individually. Option B: M tools help manage software licenses and ensure compliance. Option C: M tools provide a way to only monitor hardware health without software management. Option D: M tools are only used for remote access to client devices. |
| Correct Answer: B |
| Explanation/Reference: The primary benefit of using RMM tools in a managed service provider (MSP) environment is that they help manage software licenses and ensure compliance, along with providing features for monitoring, alerting, and managing both hardware and software assets across multiple devices. |
| QUESTION: 12 |
| What does PII stand for, and why is it important to protect? Option A: rsonally Identifiable Information; it can be used to identify an individual and must be protected to prevent identity theft. Option B: ivate Internal Information; it is important because it relates to internal company operations. |
| Correct Answer: A |
| Explanation/Reference: PII stands for Personally Identifiable Information, which includes details that can identify an individual, such as names, addresses, phone numbers, and Social Security numbers. Protecting PII is essential to prevent identity theft, data breaches, and violations of privacy rights. Company policies and confidentiality guidelines aim to safeguard this information from unauthorized access and ensure that it is handled responsibly. |
| QUESTION: 13 |
| How do key performance indicators (KPIs) benefit help desk operations? Option A: ey provide metrics to evaluate the efficiency and effectiveness of support services Option B: ey help in assigning tasks to technicians Option C: ey are used to document customer interactions Option D: ey manage the queue of tickets |
| Correct Answer: A |
| Explanation/Reference: Key performance indicators (KPIs) are metrics that help measure the efficiency and effectiveness of help desk operations, ensuring that performance targets are met. |
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