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Public-Sector-Solutions Sample Exam Questions and Answers
Here are latest demo exam questions for the Public Sector Solutions certification exam:
QUESTION 1
A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily. What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?
A. OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
B. OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a license type
C. Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
D. OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type
Correct Answer: D
Explanation/Reference:
OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the customer to create guided digital forms that can capture answers from the public and provide recommendations based on business logic. Decision Matrix is a component of OmniScript that can evaluate answers based on rules and conditions and recommend a license type accordingly. Reference: https://trailhead.salesforce.com/content/learn/modules/dynamic-assessments-with-public-sector-solutions/
QUESTION 2
A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click ‘New.’ The users also have lo manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?
A. Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.
B. Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.
C. Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.
D. Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.
Correct Answer: B
Explanation/Reference:
Creating a Screen Flow or creating a new Action are two possible approaches for creating a better user experience when creating a Visit. A Screen Flow is a type of flow that can create an interactive user interface to display information or collect data from users. A Screen Flow can have the required fields to create a Visit record and it can be launched by a button on the page layout. An Action is a type of button that can perform tasks such as creating or updating records. An Action can have Predefined Field Values that can automatically populate fields when creating a Visit record.
Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_visits.htm&type=5&language=en_US
QUESTION 3
A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel- perfect branding of the application within us authenticated website.
What tool(s) would be required to provide an application form like experience to enter this data?
A. OmniChannel, Flows, Apex, and DataLoader
B. Scripts, Einstein Al, Assessments, and Grants
C. OmniScripts, DataRaptors, Integration Procedures, and FlexCards
D. Application Form, Lightning Web Components, Communities, and Applications
Correct Answer: C
Explanation/Reference:
OmniScripts, DataRaptors, Integration Procedures, and FlexCards are tools that can be used to provide an application form like experience to enter data. OmniScripts are guided digital forms that can capture data from external customers and provide recommendations based on business logic. DataRaptors are data transformation tools that can map data between different objects or systems. Integration Procedures are integration orchestration tools that can execute multiple actions in a sequence, such as calling DataRaptors or external services. FlexCards are reusable UI components that can display data from multiple sources in a single view.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the-components-of-public-sector-solutions
QUESTION 4
A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped. Which Business Rules Engine tool is used here?
A. Workflow Field Updates
B. Data matrices
C. Process Builder
D. Decision Matrices
Correct Answer: D
Explanation/Reference:
Decision Matrices are Business Rules Engine tools that are used to automatically map and set the fees for each application. A Decision Matrix can evaluate answers based on rules and conditions and provide a decision outcome and explanation. For example, a Decision Matrix can determine the fee amount based on the type of license, the city & county location, the volume of current business, and the size of the building.
Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_matrix.htm&type=5&language=en